Man with Van Lee Privacy Policy
This Privacy Policy explains how Man with Van Lee collects, uses, stores and shares personal data in connection with our removal and man and van services. It applies to all Man with Van Lee customers in our service area, as well as prospective customers who make enquiries about our services.
Who we are
Man with Van Lee provides man and van and related transport services to domestic and business customers in the local area. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act, Man with Van Lee is the data controller of your personal data when you use our services or contact us.
Personal data we collect
We only collect personal data that is relevant for providing our services, managing our relationship with you and meeting our legal obligations. The types of personal data we may collect include:
Identification and contact details, such as your name, postal address, collection and delivery addresses, and any other addresses provided for the performance of the service.
Communication details you provide when you contact us, such as the content of enquiries, quotes, bookings, and any feedback or complaints.
Service details, such as information about the items to be moved, access to premises, preferred dates and times, parking arrangements, and any special instructions you provide.
Billing and payment information, such as details required to issue invoices, payment confirmations and records of payments made. We do not store full payment card information if you choose to pay by card; this is handled by our payment processor.
Technical and usage information where relevant, such as information about how you found our services, and basic analytic information that helps us understand interest in our services. Where such information relates to an identifiable person, we treat it as personal data.
How we collect your data
We collect personal data from you directly when you contact us to request information, obtain a quote, make a booking, or communicate with us in any other way. We may also collect data when you interact with any online presence we operate, where applicable, or when you respond to advertisements and listings for our services.
In some circumstances, another person may provide your details to us, for example if a relative, friend, company or landlord arranges a move on your behalf. In such situations, we rely on them to confirm that they are entitled to share your information with us and that you are aware of this Privacy Policy.
Lawful bases for processing
We process your personal data only when we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:
Contract. We process personal data to enter into and perform a contract with you, such as arranging and carrying out your move, managing bookings, issuing quotes, and communicating with you about the service.
Legal obligation. We process certain data to comply with legal and regulatory requirements, such as keeping records for tax and accounting purposes, and responding to lawful requests from authorities.
Legitimate interests. We may process data where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests. This includes managing our business operations, maintaining service records, improving our services, handling customer queries and complaints, and protecting our legal rights.
Consent. In limited situations, we may rely on your consent, for example where we send you certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us.
How we use your personal data
We use your personal data primarily to provide and manage our man and van services. This includes:
Responding to enquiries and providing quotes.
Creating and managing bookings and schedules.
Planning and performing removals and transport services.
Issuing invoices and processing payments.
Communicating with you before, during and after the service.
Handling feedback, complaints and disputes.
Keeping appropriate business and financial records.
Improving our services and understanding demand in our service area.
Data processors and sharing of personal data
We may share your personal data with third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to keep your information secure and confidential.
Types of processors we may use include:
Payment processing providers who handle card payments or other electronic payments on our behalf.
Accounting and bookkeeping service providers who assist with financial records and invoicing.
Information technology and hosting providers who support our systems, storage and communication tools.
Professional advisers, such as legal or tax advisers, where necessary to protect our business interests and comply with our legal obligations.
We may also share your personal data with third parties where required by law, to respond to legal process or requests from public authorities, or to establish, exercise or defend legal claims.
We do not sell your personal data to third parties for their own marketing purposes.
International transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, or where data is stored or accessed from outside these regions, we take steps to ensure that appropriate safeguards are in place to protect your personal data in line with data protection laws. These safeguards may include the use of standard contractual clauses or equivalent measures approved by relevant authorities.
Data retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected and to satisfy any legal, accounting or reporting requirements.
In practice, this means that we will generally retain key booking, invoicing and communication records for a number of years after the end of your relationship with us, in line with legal and tax requirements. Data that is no longer needed is securely deleted or anonymised so that it can no longer be linked to an identifiable person.
The exact retention period for a particular type of data may vary depending on the nature of the information, why it was collected and our legal obligations.
How we protect your data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, limitations on who can access your information, and procedures for handling and backing up data.
While no system can be guaranteed to be completely secure, we work to ensure that the level of protection applied to your data is appropriate to the risks involved.
Your rights under data protection law
If you are in the United Kingdom or another region where the GDPR or equivalent data protection laws apply, you have a number of rights in relation to your personal data. These include:
The right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain information about how we use it.
The right to rectification. You have the right to ask us to correct inaccurate personal data or complete incomplete data that we hold about you.
The right to erasure. In certain circumstances, you may ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
The right to restrict processing. You may request that we restrict the processing of your personal data in certain situations, such as while we are considering a request to rectify or erase data.
The right to object. You have the right to object to certain types of processing, including processing based on our legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where processing is required for legal claims.
The right to data portability. In certain circumstances, you may request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it directly to another controller where technically feasible.
You also have the right to withdraw consent at any time where we rely on consent as the lawful basis for processing. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
How to exercise your rights
If you wish to exercise any of your data protection rights or have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided on our usual customer communications or through the normal channels you use to reach Man with Van Lee.
We may need to verify your identity before responding to certain requests, particularly where the request involves access to personal data.
If you are not satisfied with our response or believe that your data protection rights have been infringed, you also have the right to lodge a complaint with the relevant data protection authority in your country of residence or place of work.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. When we make changes, we will update the date of the latest version and make the revised policy available through our usual customer information channels. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.
