Man With Van Lee Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Lee provides removal, transport, delivery, and related man and van services to domestic and commercial customers. By making a booking, requesting a quote, accepting a confirmation, or allowing our team to begin work, the customer agrees to be bound by these terms. For the avoidance of doubt, these terms apply to all standard van hire with driver services, single-item moves, multi-item collections, light removals, loading assistance, and other agreed transport tasks, unless a separate written agreement states otherwise.

We aim to deliver a professional, efficient, and careful service. However, the nature of moving goods means that some risk is always present. These terms explain how bookings are made, how charges are calculated, when payment is due, what cancellations are permitted, the limits of our liability, and the rules that apply to waste handling and disposal. Customers should read the whole document carefully before confirming any job with Man With Van Lee.

In these terms, references to “we”, “us”, “our”, or “the company” mean Man With Van Lee. References to “you” or “the customer” mean the person or business placing the booking and, where relevant, any person authorised to act on their behalf. Where a booking is made on behalf of a third party, the person making the booking confirms they have authority to do so and accepts responsibility for compliance with these terms.

All bookings are subject to vehicle availability, staff availability, access conditions, and the accuracy of the information provided by the customer. A quote or estimate is based on the details supplied at the time of enquiry, including item size, quantity, floor level, access, parking, distance, and any special handling requirements. If the actual job differs materially from the information provided, we may revise the price, adjust the vehicle size, change the crew requirement, or refuse to complete the service if it is unsafe or impractical to proceed.

To make a booking, the customer must provide full and accurate information, including the collection and delivery points, the date and preferred time window, a description of goods, and any restrictions affecting loading or unloading. A booking is only confirmed once we have accepted the job, issued confirmation in writing or by message, and, where applicable, received any deposit or advance payment required. Until that point, availability is not guaranteed. We reserve the right to decline any booking at our discretion, including where the move involves prohibited items, unsafe access, or circumstances that could reasonably place our team or equipment at risk.

Customers are responsible for ensuring that any parking, permits, property access, lift use, or building permissions needed for the job are arranged in advance unless we have expressly agreed in writing to handle them. Delays caused by missing access arrangements, incorrect addresses, no one being present when required, or inability to park safely may result in additional waiting charges, rebooking fees, or cancellation charges. If we arrive and cannot complete the service because the site is inaccessible, we may still charge a call-out or minimum service fee.

Prices may be quoted as fixed sums, hourly rates, half-day or full-day rates, or on the basis of specific items and service combinations. Unless otherwise stated, all quotes are based on the information supplied before the job begins and are exclusive of any extras such as congestion, parking charges, tolls, storage fees, packing materials, specialist handling, dismantling, reassembly, or waste disposal charges. Any additional costs will be explained where reasonably possible before they are incurred. The customer agrees to pay for any reasonable extra time or resources needed due to changes requested by them or due to inaccurate information supplied in advance.

Payment terms will be stated at booking or on the invoice. In many cases, payment is required on completion of the service, but we may request a deposit, partial prepayment, or full advance payment for larger jobs, busy periods, same-day work, or jobs involving waste removal or third-party costs. Accepted payment methods will be confirmed at the time of booking. Unless agreed otherwise, invoices are payable immediately on completion. Late or failed payment may result in additional charges, recovery action, and suspension of future services. The customer is responsible for ensuring that sufficient funds are available and that the payment method they provide is valid.

Where the customer pays by bank transfer, cash, card, or another agreed method, the payment is deemed complete only when cleared funds are received. If a card payment is reversed, disputed, or charged back without good reason, we may recover the full amount due together with any banking or administrative costs reasonably incurred. We reserve the right to charge interest and reasonable debt recovery costs on overdue sums in accordance with applicable law. Any discount, promotional rate, or special offer is valid only for the booking to which it was applied and may be withdrawn if the booking details change.

Cancellations must be made as soon as possible. If a customer cancels after confirming a booking, cancellation charges may apply depending on how much notice is given, whether staff and vehicle time has already been allocated, and whether third-party costs have been incurred. If a booking is cancelled at short notice, after arrival, or when loading has already started, the customer may be charged for time, fuel, waiting, call-out, or a minimum job fee. Any deposit paid may be retained against reasonable administrative and wasted costs unless otherwise agreed in writing.

We may also cancel or postpone a booking if circumstances beyond our reasonable control make performance impractical or unsafe. This includes, without limitation, severe weather, vehicle breakdown, road closures, traffic disruption, staff illness, accidents, police restrictions, or the discovery that the move involves items that are unlawful, dangerous, excessively heavy, or not disclosed at the time of booking. In such cases, we will aim to reschedule where possible. If cancellation is necessary on our side, any prepaid amount for the affected service will normally be refunded, but we will not be liable for indirect losses arising from the cancellation or delay.

Customers may be asked to verify their identity, booking details, and authority to release or receive goods before a collection or delivery takes place. If a third party is involved, the customer remains responsible for ensuring that the named person is available, informed, and able to accept the goods. Where the service is time-sensitive, the customer should allow reasonable flexibility for traffic, loading conditions, and access delays. We will use reasonable care to meet agreed times, but any time estimate is approximate unless we have expressly confirmed a fixed arrival or completion commitment in writing.

We take reasonable care of goods while they are in our possession, but the customer is responsible for preparing items appropriately for transit unless packing has been expressly included in the service. Fragile goods, loose fittings, unboxed items, documents, jewellery, cash, antiques, artwork, electronics, and sentimental items should be declared in advance and packed or protected in a suitable way. If the customer asks us to load or carry items that are already damaged, poorly packed, or structurally weak, we may refuse or proceed at the customer’s risk. We are not liable for damage caused by inherent weakness, poor packing, hidden defects, or items not suited to normal transport conditions.

Liability is limited to loss or damage directly caused by our negligence and only to the extent permitted by law. We are not responsible for indirect, consequential, or financial losses such as lost profits, missed appointments, business interruption, or loss of opportunity. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Where we are responsible for damage to goods, our liability will normally be limited to the lower of the repair cost, replacement value, or the applicable service charge, unless a higher limit has been expressly agreed in writing before the job started.

Claims for loss or damage must be reported within a reasonable time and, in any event, as soon as the issue is discovered. The customer should inspect goods promptly on delivery and note any visible concerns at the time of handover where possible. Any item alleged to be missing or damaged must be supported by reasonable evidence, such as photographs, a written description, purchase records, or repair estimates. We may inspect the affected items, packaging, and delivery location before accepting any claim. The customer must take reasonable steps to minimise any loss, including arranging temporary protection or mitigation where appropriate.

Waste removal and disposal services, where offered, are subject to the applicable waste management and environmental regulations. The customer must not ask us to dispose of controlled, hazardous, toxic, explosive, clinical, chemical, asbestos-related, or otherwise prohibited materials unless we have expressly agreed in writing and have the lawful authority, equipment, and documentation to do so. If illegal or non-compliant waste is presented, we may refuse collection or terminate the service immediately. The customer remains responsible for accurately describing the waste, confirming its source, and ensuring that the transfer and disposal can lawfully proceed.

For waste collections, the customer warrants that they have the legal right to transfer the waste and that the waste is not contaminated with prohibited substances. Where required by law or by our internal compliance procedures, waste may be itemised, segregated, loaded separately, or accompanied by transfer documentation. The customer agrees to provide truthful information about the contents and origin of any waste load. If additional charges arise because the waste requires sorting, special handling, or disposal at a licensed facility, those charges will be payable by the customer. Fly-tipping, illegal dumping, or misuse of our service for unlawful disposal is strictly prohibited.

Any items left for disposal that have resale value, personal data, or sensitive information should be made secure or destroyed before collection. We do not accept responsibility for data loss where devices, hard drives, records, or similar items are handed over for disposal without prior data removal unless a separate secure destruction service has been agreed. We may refuse items that are unsuitable for standard waste handling. The customer understands that ownership of waste passed to us for lawful disposal may transfer as part of the waste service, subject always to compliance with applicable regulations and any agreed instructions.

Where the customer fails to provide access, is not present at the agreed time, or delays the loading or unloading process, we may charge waiting time, return-trip costs, storage costs, or a re-delivery fee. The customer must ensure that the premises, pathways, lifts, stairwells, and loading areas are safe and suitable for moving goods. We may stop work if conditions are unsafe, if there is a risk of injury or damage, or if the customer or any third party behaves in a threatening, abusive, or obstructive manner. In such cases, the full fee may still be payable.

The customer is responsible for securing pets, children, and vulnerable persons during the service. We will not be liable for delays or incidents caused by unsafe surroundings, unlocked doors, unstable furniture, defective flooring, defective lifts, or building management restrictions that were not disclosed in advance. If dismantling or reassembly is required, we will use reasonable care, but the customer accepts that some items may not be suitable for repeated assembly or transport. Unless expressly agreed, we do not provide specialist installation, electrical disconnection, plumbing work, or regulated trades services.

We may subcontract or delegate any part of the service to suitably qualified third parties while remaining responsible for performance in accordance with these terms. However, we are not liable for delays or failures caused by the customer’s instructions, inaccurate information, or a third party’s refusal to permit access. Any variation to the agreed scope of work must be confirmed by us in writing or by message to be binding. Verbal requests made on the day may be acted on where practical, but they may affect the price, time, or availability of the service.

The company may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking unless a later change is required by law or agreed in writing. If any provision is found to be unlawful, void, or unenforceable, the remaining provisions will continue in full force so far as permitted by law. Any failure by us to enforce a right or remedy immediately does not mean that right or remedy has been waived.

Governing law: These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer is entitled by mandatory law to bring proceedings elsewhere. By using Man With Van Lee, the customer confirms that they understand and accept these terms and agree that the service is provided on this legal basis.